Home > Battlefield Hardline Open Beta Technical Information

Battlefield Hardline Open Beta Technical Information

First i am going to cover the FRAPS not working and all other capture software as i ran into this problem myself when trying to get some footage. But good news it is really easy to fix and once you do this you should not have any issues again, well until you quit the server and load another then you will have to type the command in again….

What you need to do is load up your game and then hit the console key (tilde) and then type this:

Code:
RenderDevice.PresentAsync 0

You will get something like this:
WIN32 FAILED

Do not worry all is fine so try and boot your capture device eg Fraps and see if it now works,.

Matchmaking Failed error when joining beta servers
If you try to join a match in the Battlefield Hardline beta and receive the error, Matchmaking Failed — Could not find a server to join, this is likely due to our beta servers reaching their maximum capacity.

EA have limited the number of participating players per platform during the Battlefield Hardline beta to balance our need for stress testing while still trying to give an exciting and engaging in-game experience to as many players possible.

We’re actively working to make more room and keep up with demand. However, if we haven’t caught up with you yet and you’re receiving this error, try joining a match again after some time has passed.

If you run into problems downloading the beta:
We always hope your downloads go off without a hitch, but if you run into issues:

Release times for the Battlefield Hardline Beta will vary by platform and region. You can expect the beta to go live on each platform during usual content release times.

PC players can find troubleshooting steps with Origin downloads suddenly stopping and downloaded games not being visible in Origin here on EA Help.

PlayStation players can find help figuring out downloading issues straight from Sony for both PlayStation 3 and PlayStation 4.
Xbox players, similarly, can find download troubleshooting steps from Microsoft Support for both Xbox 360 and Xbox One.

BFHL_Screens_Downtown_Hotwire2

If you run into problems installing the beta:
After downloading the beta it should automatically install to your platform. If it doesn’t, try the following:

PC players should:
Launch the Origin client.
Open the My Games tab then right-click on the Battlefield Hardline Beta game-tile.
If you can’t find the Battlefield Hardline Beta game-tile but you’re sure it finished downloading, make sure your Show filter, located under the My Games tab, is set to All Games.
Select Install.
Playstation 3 players should
From the XMB, or main PlayStation menu, open your Notifications.
Select Downloads and navigate to the Battlefield Hardline Beta file.
Press the Options button and select Install.
Playstation 4 players should
From the XMB, or main PlayStation menu, open your Notifications
Select Downloads and navigate to the Battlefield Hardline Beta file
Press the Options button and select Install.
Xbox 360 players should:
Navigate to your Download History from the main Xbox Menu.
Select Battlefield Hardline beta file and press the menu button
Select Install.
Xbox One players should:
Navigate to your Download History from the main Xbox Menu.
Select Battlefield Hardline beta file and press the menu button
Select Install.

If you run into a problem while installing, for instance, if your installation freezes, gets stuck, or fails, it may have become corrupt when downloading and we recommend manually uninstalling any files that made it through the installation process then trying to download and install the beta again.

To launch the Battlefield Hardline Beta after you’ve finished installing:
PC players should open the Origin client, select the My Games tab, click the Battlefield Hardline Beta game tile, then click Play to open Battlelog.

In Battlelog click Multiplayer then select the game mode you would like to join.
This will launch your game and you can start playing.
PlayStation 3 and 4 players just need to find and select Battlefield Hardline from the XMB, or main PlayStation menu, to launch the game.

Similarly, Xbox 360 and Xbox One players just need to find Battlefield Hardline in your installed games then select Launch.

BFH-PS4-FIX

If your installed beta won’t launch:
PC players, first and foremost, should make sure all of your drivers, specifically your graphics card drivers, are up to date and that and no programs running might be causing conflicts.

All players having problems getting into a game should check Battlelog or Battlefield.com to make sure the servers are active.

If you run into problems when playing the beta:
With the Battlefield Hardline Beta we want to stress-test our servers and have players break the game as much as possible to make sure we’re fully weapons-ready in time for launch.

As with all betas, you’re pretty likely to run into at least a minor problem here and there, while some issues might pop up that catastrophically crash your game.

If any of these things happen, we want to hear about it–your feedback is critical for Battlefield Hardline’s success, so shoot us any bug reports or gameplay feedback in the Battlefield Hardline forums.

If you’re running into persistent problems, be sure to check the Battlefield Hardline page here on EA Help and the Battlefield Hardline board on Answer HQ for any troubleshooting steps or workarounds we know about.

I got in trouble or I’ve been banned!
While we hope all of our players are respectful of each other and the game, we understand that sometimes these things do happen.

You can always find more information and next steps whether you were banned by Fairfight or by Punkbuster on their respective pages.

You can also find more information about the codes issued by FairFight here on EA Help.

Battlefield Hardline ban codes issued by FairFight

If you’ve received any of the following FairFight messages, your Battlefield Hardline account has been found to be in violation of our Terms of Service:

You were kicked by FairFight. Stated reason: Banned Code #P5Kes7
We have permanently blocked your access to the online gameplay portion of Battlefield Hardline and your stats have been reset.

You were kicked by FairFight. Stated reason: 1 Week Suspension – LvL3 Monitoring Active #Td7w23
We have temporarily blocked your access to the online gameplay portion of Battlefield Hardline for 1 week (168 hours) and your stats have been reset.

You were kicked by FairFight. Stated reason: Restricted Area
You have been kicked from a server for entering an area not designed for players by using an exploit in the terrain. We have taken no further action at this time however please note that continual use of this type of exploit may lead to sanctions being taken against your account.

You may have violated the Terms of Service if, as determined by EA in its sole discretion, you:
Promote, encourage, or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or virtual currency or items.

Examples of such behavior in Battlefield Hardline include, but are not limited to:
Use of third-party software, such as aimbots, wallhacks, and other similar cheats in order to gain an unfair advantage over other players.

Abuse of game features in an unintended manner to stack on scores in an artificial manner–also known as “stat padding.”

Our penalty system is cumulative, meaning that if you continue to violate our Terms of Service, the penalty applied may increase in severity, and may ultimately result in permanent account closure.

Account closure is reserved for the most serious breaches of our Terms of Service, but can also be applied in cases where an account has accumulated a number of violations over a period of time.

If you’d like to review our Terms of Service, you can find them at http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/.

If you feel you have received this suspension in error, please contact us at Accountdisputes@EA.com.

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